In order to minimize our environmental impact, we work with organic, recycled and reused fabrics, and align our production process with these principles. Additionally, all of our outerwear ranges are PFC-free to prevent any impact on the environment and our user’s health. You will find here the different types of fabrics and technologies composing our products.
Bio-sourced/Recycled face fabrics:
We are proud to work with bio-sourced PET polyester materials.
Refined crystallized sugar is extracted from sugar cane waste, fermented, and transformed into ethanol. Through synthesis, the bio-ethanol is converted into bio-mono ethylene glycol (Bio-Meg), the prime material which is at the base of our Bio Green materials. Additionally, this process generates 25% less CO2 emissions compared to traditional methods.
All of our Jacket and Pants are made of 57% Green materials; with the remaining 43% made from recycled polyester.
Recycled polyester:
We use a process called mechanical recycling, where plastic bottles are turned into fabrics. Plastic bottles are shredded into tiny pieces, which are then melted in order to be turned into yarn. These yarns will be weaved, dyed and laminated to become waterproof and breathable fabrics, ready to be assembled into technical outerwear. Compared to virgin polyester, this process results in a diminution of 54% CO2 emissions and 70% energy consumption.
Items concerned by the Recycled polyester: C1 Jacket & Jacket 3L, C1 Pants & Pants 3L, C1 Insulator & Insulator Hoodie, C1 Polar, C1 Mitts.
Organic cotton:
Fed by rain, picked by hand. No pesticide or chemical fertilizer involved, known to be among the most toxic existing. Natural dying used compared to conventional synthetic dyes that are highly toxic to the environment and the populations as well as wasting a lot of water. This method results in no toxic chemicals within the fibers of the fabric, that may contaminate the customer’s skin on the long term as well as being softer.
Items concerned by the Organic cotton: CT Hoodie, CT Zip Hoodie, CT Crewneck, CT Tee.
Primaloft Silver Eco Insulation:
Millions of air pockets form a thermal blockage, locking out the discomfort of harsh temperatures. Designed for longevity, Primaloft insulators are made from 100% post-consumer recycled materials and are flexible, waterproof and lightweight.
Items concerned by the Primaloft Silver Eco Insulation: C1 Jacket & Jacket 3L, C1 Pants & Pants 3L, C1 Insulator & Insulator Hoodie, C1 Mitts.
POLARTEC:
Premium polyester yarns are used for their hydrophobic properties, to repel moisture and to quicken dry times. The lofted structures create thermal air pockets to retain warmth, and still allow optimal breathability.
Polartec synthetic fleece is the most dependable versatile fleece fabric.
Items concerned by POLARTEC: C1 Polar.
Global Merino:
Lighter Merino Wool with greater strength, recovery and durability. Breathable – Merino wool can absorb large quantities of moisture and release back into the air, keeping you warm and dry in all conditions.
Items concerned by Global Merino: C1 Top, C1 Bottom, C1 Balaclava, C1 Neckwarmer.
Frequently
Asked Questions
Similarly to our prime fabrics, we chose to work with technologies featuring either organic, recycled or reused materials to minimize our environmental impact. These technologies are also PFC-free, which is known for its impact on the environment and their user’s health. Find below the different technologies implement in CANDIDE products:
Primaloft Silver Eco Insulation:
Elevated comfort in the face of extreme conditions, Primaloft insulators protect against extreme cold and stifling heat and are ideal for variable mountain weather condition. Millions of air pockets form a thermal blockage, locking out the discomfort of harsh temperatures. Designed for longevity, Primaloft insulators are made from 100% post-consumer recycled materials and are flexible, waterproof and lightweight.
Items concerned by the Primaloft Silver Eco Insulation: C1 Jacket & Jacket 3L, C1 Pants & Pants 3L, C1 Insulator & Insulator Hoodie, C1 Mitts.
POLARTEC:
Premium polyester yarns are used for their hydrophobic properties, to repel moisture and to quicken dry times. The lofted structures create thermal air pockets to retain warmth, and still allow optimal breathability. Polartec synthetic fleece is the most dependable versatile fleece fabric.
Items concerned by POLARTEC: C1 Polar.
Global Merino:
Lighter Merino Wool with greater strength, recovery and durability. Global MerinoTM works with development partners that create a durable and breathable yarn made of 100% wool fibers. Breathable – Merino wool can absorb large quantities of moisture and release back into the air, keeping you warm and dry in all conditions.
Items concerned by Global Merino: C1 Top, C1 Bottom, C1 Balaclava, C1 Neckwarmer.
20,000MM / 20,000GM rating:
Known to be the best compromise between waterproofness and breathability.
First one (20,000MM) describes the waterproofness as follows - If you were to put a 1 by 1 inch tube on the fabric and fill it with water, how high the water tube would have to be to put enough pressure for the water to start leaking through the fabric. As 10K is enough to provide with initial waterproofness, 20K is considered as a strong shell for heavy exposure.
Second one (20,000GM) describes breathability - Expressed in grams, it represents how much water vapor can go through one meter square of fabric within a 24h period. For sportive use that will result to sweating, such as skiing, a 20K rating offers a great breathability to limit sweat accumulation inside the Jacket.
Items concerned by the 20K/20K rating: C1 Jacket & Jacket 3L, C1 Pants & Pants 3L.
YKK AQUAGARD zippers:
As following our high-quality fabrics and technologies, the YKK AQUAGARD zippers ensure a waterproof and durable sealing of your Candide products whatever the use or the conditions.
Aerogel device battery saver:
A Primaloft Aerogel insulation inside the front pocket on the Jacket to extend your mobile’s battery life.
To provide our customers with wider possibilities following their skiing preferences, we conceived distinct Jackets & Pants, allowing to cover any of their needs while on the mountains. Consequently, the C1 Jacket and C1 Jacket 3L are distinct by their different layering construction which destine them for various ski practices.
A 3L JACKET, as its names suggests, is made of 3 distinct layers:
- Shell: Woven layer. It is the layer exposed to the outside, serving as a first waterproofing barrier by its precise weaving.
-Membrane: Ultra-thin polyurethane layer. It constitutes the main waterproof barrier while remaining breathable (20K/20K rating).
- Backing: Woven net. This layer completes the construction and has two uses: Protecting the membrane against abrasion and comfort.
The advantage of the three layers products is their technicality & versatility: You can use a Jacket 3L in addition to a so-called mid-layer (POLAR or INSULATOR) for rough conditions on the slopes. Or you can simply use it with a base-layer (C1 TOP) for alpinism or ski-touring to benefit from its breathability during exercise.
While a 2L Jacket, consists in a 2 layers construction: Shell & Membrane (same layer base than 3L Jacket, ). The C1 Jacket 2L differentiates itself by being insulated thanks to a padding added between its 2 layers. The C1 JACKET is therefore the perfect ski jacket which can be used from the beginning to the end of the season on the slopes.
We have many trusted retail partners around the world. Check our store locator for more info.
You can find your order number in the confirmation email you received after placing your order on our website.
The number is displayed on the top right corner of the email as following “ORDER #0000”.
Sure thing. You can get one on our dedicated Gift card page. From this page, you will be able to select the card to gift to your friends and family. Once the Gift Card purchased, you will receive a Gift Certificate which can be used for any product in our online store. There is no expiry date on our Gift Cards.
From Monday to Friday up until 11.00am on a given day we fulfill the orders on the same day, otherwise it will ship the day after. Then based on your delivery option you will receive your order in 1 to 3 business days.
Standard delivery: 1 to 3 business days
Express delivery: 1 to 2 business days
Note that those delivery times are indicative and not contractual.
We offer different shipping solutions based on your location and preferred shipping method. Here is an indicative overview of the transporters we use:
France: DPD / Chronopost
European Zone (excl. France): GLS
USA: UPS
CH: DHL
UK: Royal Mail / DPD Local
Other: Colissimo
In order to deliver your items on the shortest notice and to reduce the carbon footprint of our shipping operations we have developped a network of several warehouses around the world based on our audience' locations - Europe, North America and North Asia mainly. Your item will therefore ship from the closest warehouse to you upon availability.
Our approach is for anyone to be able to get hold of CANDIDE products if desired, regardless of their location. However if your country/region happened not to be available for delivery at checkout, please contact us at hello@candide.co and we will sort this out.
Soon after placing your order on candide.co, you will receive an email informing you that your parcel has been processed and shipped for delivery. This email will provide you with the tracking number for your delivery, allowing you to track your parcel.
In compliance with our Terms & Conditions, we refund any duty fees applicable for the items that you bought on our website. Please send us a picture or a scan of the duty fees receipt together with your order number at hello@candide.co for us to proceed with the refund.
We have a 14 days period return policy. Up until 14 days after the delivery date you can contact us in order to return any item from your order and proceed to either a refund or an exchange.
1. Your order number.
2. The item(s) you wish to return.
3. The reason of your return.
4. Refund or Exchange. If exchange mention the new item(s) to be shipped.
We will then provide you with a prepaid label to return your original items in their original condition and will proceed with the refund/exchange accordingly.
Absolutely. We will proceed as a regular exchange and will refund or invoice the price difference if any.
As soon as we proceed with the refund of your order, you will be notified by email. It then usually takes around 3 to 5 business days for the refund to appear on your bank account.
On average the regular process takes less than a week, and may be impacted by stock availability in case of an exchange. This is indicative not contractual.
As part of our durable performance approach, our goal is to ensure that our products provide their users with a good quality level over time. Therefore, all CANDIDE technical products (Jackets, Pants, Insulators) benefit from a 5-year repair warranty from their buying date in case it would be needed. This warranty covers the repair of seams, zips, snap buttons & buttons, drawcords.
The CANDIDE repair warranty covers of all our technical products, which includes Jackets, Pants and Insulators, bought from candide.co or at a licensed dealer.
CANDIDE warranty does not cover problems or damages caused by improper use, which includes - but is not limited to – the following:
- unusual shocks resulting in cuts, tears, stains burns or holes.
- not following the washing instructions resulting in discoloration or shrinking.
Please note that we can still indicate a repair solution for defects which are not covered by our warranty policy to extend the product life. Just email us at hello@candide.co.
Our warranty covers any Candide technical items, had they been bought on candide.co or through a licensed CANDIDE dealer.
All warranty claims must be accompanied by the order number (if bought from candide.co) or the original receipt from the licensed dealer otherwise.